Terms

Prices are shown in US dollars (USD) or Turkish lira (TRY), depending on the currency you select. TRY prices are converted from our USD prices using the Central Bank of the Republic of Turkey’s US dollar forex selling rate, which we update each business day. The total you confirm at checkout — including shipping and any taxes — is the price you pay.

We may refuse or cancel an order in the case of an obvious pricing error; if we do, any amount already paid is refunded in full.

Card payments are processed by our payment service provider, iyzico. You enter your card details on iyzico’s payment form; we do not see or store card numbers. The accepted payment methods are shown at checkout before you place your order, and placing the order creates an obligation to pay.

Before you place an order, the pre-contractual information form and the distance sales agreement for that order are shown at checkout and must be accepted. A copy specific to your order is emailed to you and remains available from your order page. Consumers in Turkey receive these documents in Turkish.

Every piece is made to order. Production takes 2–4 business days, after which your order ships to the address you provide. Shipping rates are listed on our Shipping & Delivery page and shown at checkout.

For customers in Turkey, delivery will not take longer than 30 days from your order. We are responsible for loss of or damage to your order until it is delivered to you.

We do not currently offer personalised or custom-made pieces. Every piece is made to order from our standard options: artwork, format, size and frame.

You can cancel any order within 24 hours of purchase. Customers in Turkey can also withdraw without giving a reason at any time before delivery and within 14 days after delivery. Full details, including how to send a piece back, are in our Returns & Refund Policy.

If your order arrives with shipping damage or a production defect, email info@artefarstudio.com. Photos of the front, the back and sides, the damaged area, the packaging and the shipping label help us resolve it quickly, and keeping the packaging until the issue is settled helps with any carrier claim — they are not a condition for your rights.

We will offer to produce and send a brand-new replacement at no cost to you. Where the consumer law of your country allows it, you may instead choose a refund, a price reduction or a free repair. Your statutory rights are not affected.

To the extent permitted by applicable law, our liability for an order is limited to the amount paid for that order. Nothing in these terms limits the rights you have under mandatory consumer law.

Please contact us first at info@artefarstudio.com — we reply within one business day.

Customers in Turkey may also apply to the consumer arbitration committee (tüketici hakem heyeti), or to the consumer court after the mandatory mediation step under Article 73/A of Consumer Protection Law No. 6502.